FAQs

Frequently asked questions

How do I track my order?

Go to My Orders and open the order you want to track. You'll see its full status history, and tracking details once it ships.

Can I cancel an order?

Yes, as long as it hasn't shipped yet. Open the order from My Orders and use the Cancel option.

How do returns work?

Once an order is marked Delivered, you can request a return from the order detail page. The seller will review and approve or reject the request.

What payment methods are supported?

We support online payment via Razorpay (cards, UPI, netbanking) and Cash on Delivery where the seller allows it.

How do I become a seller?

Head over to our seller sign-up page and fill in your store and bank details. Our team reviews every application before it goes live.

Do you deliver to my area?

We currently deliver across India. Delivery estimates are shown at checkout before you place your order.

Can I contact a seller directly?

Yes — every product page shows a link to that seller's store, where you can browse everything else they sell.

What if my order arrives damaged or incorrect?

Request a return from your Orders page as soon as the order is marked delivered, and mention the issue in your return reason. The seller will review it and respond.

Is my payment information safe?

Yes. Card, UPI, and netbanking payments are processed by Razorpay — we never see or store your full card details ourselves.

Still have a question?

Reach out on our Contact page and we'll get back to you.